We don’t like waiting for our caffeine fix, and we know you don’t either. We hand-pack everything within 24–48 hours. Once it’s with the carrier, expect it at your door in 3–7 business days. If you're in a rush, grab the Expedited option at checkout.

Not yet. We’re focusing on perfecting the American coffee station for now. We want to ensure our logistics stay fast and reliable before we go global.

Wood is a living material. To keep it looking "Golden Hour" fresh, wipe it with a damp cloth and dry it immediately. Never soak it in the sink or throw it in the dishwasher unless you want it to warp and ruin the vibe.

Yes. We use a 4-layer technical composite designed to handle the heat from pro-level espresso machines. It protects your expensive marble or wood countertops from heat rings and moisture damage.

It happens. If your canister or bottle arrives shattered, don't sweat it. Take a photo of the box and the damage, then email care@theorahome.com within 48 hours. We’ll ship a replacement at zero cost to you. We trust you; no need for long investigations.

Hygiene is a big deal in coffee. We can only accept returns on unused gear in its original packaging. Once it’s seen coffee grounds or water, it’s yours for life.

Because we’re experts at coffee gear, not cybersecurity. PayPal is the gold standard for protecting your data. It keeps your bank details invisible to us and everyone else, ensuring your checkout is as smooth as a well-pulled shot.